ReveryPlay Privacy Policy

ReveryPlay places great value on protecting your personal information. This privacy policy describes what data we collect, how we use it and what rights you have in relation to your data. We process personal information in accordance with applicable privacy legislation.

What data do we collect?

When you create an account at ReveryPlay, we collect personal information such as your name, email address, date of birth and address details. This data is needed to verify your account and to comply with legal obligations around age verification and anti-money laundering regulations.

We also collect technical data such as your IP address, browser type, operating system and device information. This data is collected automatically when you visit the website and helps us to improve how the website functions and to detect security risks.

Financial Data

To process deposits and withdrawals we collect financial data such as bank account numbers, e-wallet addresses or cryptocurrency wallet information. This data is used solely to carry out financial transactions and is stored in encrypted form.

Gaming Activity

We record your gaming activity, including bets, wins, losses and session duration. This information is used to maintain your account balance, deliver personalised offers and comply with responsible gaming regulations.

How do we use your data?

Your personal data is used for the following purposes:

Account management: creating, maintaining and securing your account
Transaction processing: handling deposits, withdrawals and bonuses
Customer service: answering your questions and resolving issues
Legal obligations: complying with gambling, anti-money laundering and age verification regulations
Marketing communications: sending personalised offers and promotions, provided you have given consent
Website improvement: analysing usage patterns to optimise the user experience

Sharing with Third Parties

ReveryPlay shares your personal data with third parties only when necessary. We work with payment providers to process financial transactions, with game developers to offer casino games and with security companies to prevent fraud. All our partners are contractually obliged to treat your data confidentially and to use it only for the agreed purposes.

In certain cases we may be required to share data with regulators or law enforcement agencies, for example where fraud or money laundering is suspected. We will never sell your data to third parties for commercial purposes.

Cookies and Tracking

ReveryPlay uses cookies and similar technologies. For detailed information about which cookies we use and how you can manage your preferences, please refer to our cookie policy.

Retention Periods

We do not retain your personal data for longer than is necessary for the purposes for which it was collected. Account data is retained for as long as your account is active and for up to five years after account closure, in accordance with legal retention periods for gambling operators. Transaction data is retained for a minimum of seven years due to tax obligations and anti-money laundering regulations.

International Data Transfers

ReveryPlay operates internationally, which means your data may be processed in countries outside New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Security

ReveryPlay uses SSL encryption and other advanced security measures to protect your data against unauthorised access, modification or deletion. Our systems are regularly reviewed and updated to maintain the highest security standards. Staff only have access to personal data to the extent required for their role.

Your Rights

Under applicable privacy legislation you have the following rights in relation to your personal data:

Right of access: you can request details of the personal data we hold about you
Right to rectification: you can request that incorrect data be corrected
Right to erasure: you can request that your data be deleted, unless legal retention obligations prevent this
Right to restriction: you can request that the processing of your data be restricted
Right to object: you can object to the processing of your data for marketing purposes
Right to data portability: you can request that your data be provided in a structured format

Complaints Procedure

If you have a complaint about the way we process your personal data, you can contact us via customer support. We will take your complaint seriously and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant privacy authority.

Protection of Minors

ReveryPlay takes the protection of minors very seriously. Our services are intended solely for persons aged 18 and over. We apply strict age verification procedures to prevent minors from accessing our services. Parents and guardians are encouraged to install filtering software on devices used by minors to prevent unintended access to gambling sites.

Automated Decision-making

ReveryPlay may in certain cases use automated decision-making and profiling. This can relate to detecting fraudulent behaviour, assessing risk profiles under anti-money laundering regulations and personalising bonus offers based on your gaming behaviour. You have the right to object to automated decision-making that has a significant effect on you.

Would you like to close or pause your account at ReveryPlay? Visit our close account page for a full explanation of your options.

Changes to This Policy

ReveryPlay reserves the right to amend this privacy policy. Any changes will be published on this page. We recommend checking this page regularly. For significant changes we will notify you by email or via a notice on the website. Please also read our responsible gaming page for information about how we maintain a safe gaming environment.