Closing Your ReveryPlay Account
If you decide to close your account with ReveryPlay, there are several options available. You can temporarily pause your account or close it permanently. On this page, we explain step-by-step how to do this, what happens to your balance and data, and what alternatives are available.
Temporary break
A temporary break is suitable if you want to take a step back from gambling for a while. You can set a break for 24 hours, a week, a month, or longer. During the break, you will not have access to your account and you won't be able to play. After the break period ends, your account will be automatically reactivated.
A temporary break is a good option if you find you're spending more time gambling than you'd like, but you don't want to close your account permanently. You can set the break via your account settings or by contacting customer service. During a break, your balance, bonuses, and VIP progress are kept.
How do you set a break?
Setting a temporary break is easy. Log in to your account and go to settings. Choose the option for a temporary break and select the desired duration. Confirm your choice and your account will be paused immediately. You will receive a confirmation by email. Please note that a break cannot be lifted early. If you set a one-month break, you can only log in again after a month.
Permanent account closure
If you want to close your account permanently, please contact customer service via live chat or email. State that you want to close your account permanently. Make sure to withdraw any remaining balance first. After closure, your personal data will be kept in accordance with the legal retention period.
What happens to your balance?
Before your account is closed, you have the opportunity to have your remaining balance paid out. Submit a withdrawal request for the full amount. Keep in mind that the payout may be processed using the method you used to deposit. If you have active bonuses with wagering requirements that haven't been met yet, these will lapse when your account is closed.
What happens to your data?
After closing your account, your personal data is kept for the duration of the legal retention period. For gambling operators, a retention period of at least five years after closing the account applies. Transaction data is kept for at least seven years due to tax obligations. After the retention period expires, your data will be permanently deleted. Read more in our privacy policy.
Reopening an account
A permanently closed account generally cannot be reopened. If you want to play at ReveryPlay again in the future, you can contact customer service to discuss the possibilities. In some cases, a new account can be created, provided you meet all verification requirements. Note: if you closed your account due to gambling problems, we strongly recommend seeking professional help before playing again.
Alternatives to closing your account
Closing your account is a final step. Consider these alternatives first:
- Set deposit limits to restrict your spending
- Use a temporary break to take some space
- Turn off marketing communications if you want to be less tempted
- Contact customer service to discuss your options
More information about these tools can be found on our responsible gaming page.
Self-exclusion
If you are experiencing problems with gambling, you can also choose self-exclusion. This is a stronger measure than a temporary break and is intended to protect you from problematic gambling behaviour. With self-exclusion, your account is blocked for a longer period and you will no longer receive marketing communications. Self-exclusion can be requested from customer service.
Impact on bonuses and VIP status
When closing your account, all active bonuses and promotions that haven't been fully played through will lapse. Any remaining bonus money that doesn't meet the wagering requirements will be removed from your account. Your VIP status and collected points are frozen during a temporary break and lapse upon permanent closure. If you create a new account later (if permitted), you will start again at the basic level of the loyalty programme.
It's therefore wise to complete your bonuses or let them lapse before closing your account. Contact customer service for advice on the best approach for your situation.
Frequently Asked Questions
Can I close my account via email?
Yes, you can submit a request for account closure via email. Include your username and registered email address in the request. Customer service will verify your identity before the account is closed.
How long does it take to close my account?
Closing your account is typically processed within 24 hours of identity confirmation. If there's an outstanding withdrawal, we will wait until it's processed first.
Can I extend a temporary break?
During an active break, you cannot make changes. If you want a longer break after your current one ends, you can set a new break once your account is active again.
FAQ about data retention
Is my data deleted immediately after account closure?
No, after closing your account, your personal data is kept for the duration of the legal retention period. For gambling operators, there is a minimum retention period of five years. Transaction data is kept for at least seven years for tax reasons. After these periods, your data is permanently and irreversibly deleted from our systems.
Can I request a copy of my data before I close my account?
Yes, under data protection laws, you have the right to data portability. This means you can request a copy of all personal data we process about you in a structured and machine-readable format. Submit this request to customer service before you close your account. We will process your request within 30 days.
Contact with support organisations
If you are considering closing your account because of gambling problems, we strongly recommend contacting a professional support organisation. You don't have to go through this alone. The following organisations offer free and confidential support in New Zealand:
- Gambling Helpline NZ: provides immediate, confidential support and information
- PGF Services: offers free professional counselling and support services
- Salvation Army Oasis: provides specialist gambling support and treatment
- Health NZ: information on mental health and addiction services
Also, visit our responsible gaming page for more tools and information.
Steps after account closure
After your account is closed, there are a few things to keep in mind. First, you will receive a confirmation email once the closure has been processed. Keep this email for reference. Second, any outstanding withdrawals will still be completed and paid out via your last used payment method.
If you still receive marketing communications from ReveryPlay after closing your account, you can unsubscribe via the link in the email or by contacting customer service. Your email address will be removed from our marketing lists within 30 days of closure.
Read our cookie policy for information on which cookies are deleted after account closure. Players looking for another platform can visit our playing without limits page for more info. Check our promotions for current offers if you decide to return.
For questions about closing your account, you can also consult our getting help page. Our customer service team is ready to help via live chat and email. Also, read our information on responsible gaming for more tools.