ReveryPlay Privacy Policy

Financial data

To process deposits and withdrawals, we collect financial data such as bank account numbers, e-wallet addresses, or cryptocurrency wallet information. This data is used exclusively for executing financial transactions and is stored in an encrypted format.

Game activity

We record your game activity, including bets, wins, losses, and session duration. This information is used for maintaining your account balance, providing personalised offers, and complying with regulations regarding responsible gambling.

How do we use your data?

Your personal data is used for the following purposes:

• Account management: creating, maintaining, and securing your account
• Transaction processing: processing deposits, withdrawals, and bonuses
• Customer service: answering your questions and solving problems
• Legal obligations: complying with regulations in the field of gambling, anti-money laundering, and age verification
• Marketing communication: sending personalised offers and promotions, provided you have given permission for this
• Website improvement: analysing usage patterns to optimise the user experience

Sharing with third parties

ReveryPlay only shares your personal data with third parties when necessary. We work with payment providers for processing financial transactions, with game developers for offering casino games, and with security companies for preventing fraud. All our partners are contractually obliged to treat your data confidentially and only use it for the agreed purposes.

In certain cases, we may be required to share data with regulators or investigative services, for example, in case of suspected fraud or money laundering. We will never sell your data to third parties for commercial purposes.

Cookies and tracking

ReveryPlay uses cookies and similar technologies. For comprehensive information about which cookies we use and how you can manage your preferences, please refer to our cookie policy.

Retention periods

We do not keep your personal data longer than necessary for the purposes for which it was collected. Account data is kept as long as your account is active and up to a maximum of five years after closing your account, in accordance with legal retention periods for gambling operators. Transaction data is kept for at least seven years in connection with tax obligations and anti-money laundering regulations.

International data transfer

ReveryPlay operates internationally, which means your data may be processed in countries outside the European Economic Area (EEA). When we transfer data to countries outside the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by the European Commission.

Security

ReveryPlay uses SSL encryption and other advanced security measures to protect your data against unauthorised access, modification, or deletion. Our systems are regularly checked and updated to maintain the highest security standards. Employees only have access to personal data to the extent necessary for their work.

Your rights

Under applicable privacy legislation, you have the following rights regarding your personal data:

• Right of access: you can request which personal data we process about you
• Right to rectification: you can request to correct incorrect data
• Right to erasure: you can request to have your data deleted, unless legal retention obligations prevent this
• Right to restriction: you can request to restrict the processing of your data
• Right to object: you can object to the processing of your data for marketing purposes
• Right to portability: you can request to receive your data in a structured format

Complaints procedure

If you have a complaint about the way we process your personal data, you can contact us via customer service. We will treat your complaint seriously and respond within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Information Commissioner's Office (ICO) or another competent regulator.

Protection of minors

ReveryPlay takes the protection of minors very seriously. Our services are exclusively intended for persons aged 18 and over. We maintain strict age verification procedures to prevent minors from accessing our services. Upon registration, your date of birth is verified and upon the first withdrawal, a valid proof of identity is requested to definitively confirm your age.

We advise parents and guardians to install filtering software on devices used by minors to prevent accidental access to gambling sites. Programs such as Net Nanny, CyberPatrol, and GamBlock can help with this. If you suspect that a minor has gained access to an account at ReveryPlay, please contact our customer service immediately.

Automated decision making

ReveryPlay uses automated decision making and profiling in certain cases. This may relate to detecting fraudulent behaviour, assessing risk profiles in the context of anti-money laundering regulations, and personalising bonus offers based on your game activity. You have the right to object to automated decision making that has significant consequences for you.

When an automated decision is taken that significantly affects you, such as blocking your account or refusing a transaction, you will be informed about this. You have the right to request human intervention, make your point of view known, and challenge the decision. To do this, contact our customer service.

Data Protection Officer

ReveryPlay has appointed a Data Protection Officer (DPO) who oversees compliance with privacy legislation. If you have questions about the processing of your personal data, want to exercise your rights, or want to file a complaint, you can contact the DPO via the contact form on our website or via the customer service page.

The DPO is responsible for advising the organisation on privacy issues, conducting privacy impact assessments for new processing activities, and acting as a contact point for regulators. All requests submitted to the DPO are treated confidentially and answered within the legally required period of 30 days.

Do you want to close or pause your account at ReveryPlay? Then visit our page on closing your account for a comprehensive explanation of your options.

Changes to this policy

ReveryPlay reserves the right to change this privacy policy. Any changes will be published on this page. We recommend that you consult this page regularly. In case of significant changes, we will inform you about this via email or a notification on the website. Also read our page on responsible gambling for information on how we ensure a safe gaming environment.