ReveryPlay Get Help
At ReveryPlay, the support team is ready to help you with all your questions and requests. Whether you are experiencing technical problems, have questions about bonuses, or need help with a transaction, there are several ways to get in touch. On this page, you will find comprehensive information about our contact options and answers to frequently asked questions.
Live Chat
The fastest way to get help is via live chat. Click on the chat button at the bottom right of the page to get directly in touch with an employee. Live chat is available 24 hours a day, 7 days a week, and the team usually responds within minutes. You can ask questions via chat about your account, bonuses, payments, and more. Live chat is available in multiple languages, including English and Dutch.
For less urgent questions, you can also send an email to the support team. The response time for emails is usually within 24 hours. Email is suitable for detailed questions or requests that require documentation, such as verification procedures, account changes, or complaints. Always add your username to the message so the team can find your account quickly.
FAQ about deposits
Which payment methods are accepted?
ReveryPlay accepts a wide range of payment methods. You can deposit via e-wallets such as Skrill, Neteller, and eZeeWallet, via prepaid methods such as Neosurf and Paysafecard, via cryptocurrency such as Bitcoin, Ethereum, and Litecoin, and via bank transfer. Available methods may vary by region.
How long does a deposit take?
Most deposits are processed immediately. E-wallets and cryptocurrency are available almost instantly on your account. Bank transfers can take 1 to 3 business days depending on your bank. If your deposit has not been credited within the expected time, please contact customer service.
FAQ about withdrawals
How do I request a withdrawal?
You can request a withdrawal through your account. Go to the cashier section, choose the withdrawal option, select your desired payment method, and enter the amount. Confirm the withdrawal and the request will be processed. Please note that the first withdrawal may require extra verification.
How long does a withdrawal take?
Withdrawals are processed as quickly as possible. E-wallets and cryptocurrency withdrawals are usually available within a few hours. Bank transfers take 1 to 3 business days. In some cases, a processing time of up to 24 hours may apply before the withdrawal is sent.
FAQ about bonuses
How do I activate a bonus?
Most bonuses are automatically activated when making a deposit. Some bonuses require entering a bonus code. Check the specific conditions of each promotion for details on activation.
What are wagering requirements?
Wagering requirements determine how many times you must bet a bonus amount before you can withdraw it. If a bonus of 100 euros has a wagering requirement of 30x, you must place a total of 3000 euros in bets before the bonus money and any winnings can be withdrawn. Wagering requirements differ per bonus and are always stated in the bonus terms.
FAQ about verification
Why do I need to verify my account?
Account verification is mandatory to comply with regulations regarding age verification and anti-money laundering. Verification also protects your account against unauthorised use. The verification process involves uploading a valid proof of identity and a proof of address.
What documents do I need?
For verification, you need a valid proof of identity (passport, driver's license, or identity card) and a recent proof of address (not older than 3 months, such as a utility bill or bank statement). In some cases, proof of payment method may also be requested.
Complaints and escalation
If you are not satisfied with the solution offered by customer service, you can escalate your complaint. Request a supervisor to handle your case. Complaints are taken seriously, and we aim to give a final answer within 48 hours. If you are still not satisfied after escalation, you can turn to the casino's licensor for an independent review.
Help with gambling problems
If you experience problems with gambling, there are several organisations that offer professional help. You do not have to go through this alone. The following organisations offer free and confidential support:
- GamCare: free and confidential help for gamblers and their loved ones
- BeGambleAware: advice and referral for gambling problems
- National Gambling Helpline: professional treatment and guidance
- GamStop: information about responsible gambling and self-exclusion across the UK
Read more about tools on our responsible gambling page.
Troubleshooting technical problems
If you experience technical problems when using ReveryPlay, there are a number of steps you can try before contacting customer service. First, check if your internet connection is stable and if your browser is up-to-date. We recommend using the latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for the best experience.
If a game does not load correctly, try clearing your browser cache and cookies. This resolves loading issues in most cases. If the problem persists, try another browser or another device. For mobile players, we recommend opening the website via the browser instead of via an app, unless ReveryPlay offers an official app.
If you experience problems with deposits or withdrawals, check if your payment method is valid and if there is sufficient balance available. Some payment methods have processing times that can vary. Contact your bank or e-wallet provider if the transaction is not processed. For cryptocurrency transactions, check if you used the correct network and address.
Account security
The security of your account is of great importance at ReveryPlay. We recommend using a strong and unique password consisting of at least 12 characters, including upper case, lower case, numbers, and special characters. Never use the same password as for other accounts or services.
If you suspect someone has gained unauthorised access to your account, contact customer service immediately via live chat. Our team can temporarily freeze your account while the incident is investigated. Also, change your password immediately and check your recent transaction history for suspicious activity.
ReveryPlay will never ask you to share your password via email, phone, or chat. If you receive a suspicious message claiming to be from ReveryPlay and asking for your login details, this is phishing. Report such messages to our support team.
FAQ about the VIP programme
How do I become a VIP at ReveryPlay?
ReveryPlay's VIP programme is based on your game activity. As you play more, you automatically rise in VIP level. Each level offers extra benefits such as higher cashback percentages, a personal account manager, faster withdrawals, and exclusive bonus offers.
What benefits does the VIP programme offer?
VIP players at ReveryPlay enjoy various exclusive benefits. This includes increased cashback (up to 15%), personalised bonus offers tailored to you, priority customer service, higher deposit and withdrawal limits, and invitations to special events and tournaments.
Can I lose my VIP status?
VIP levels are reviewed periodically based on your recent game activity. If you are less active, your level may be adjusted. You can always view your current VIP level and progress in your account settings.
Contact details and availability
The ReveryPlay support team is available 24 hours a day, 7 days a week. Live chat is the fastest way to get help, and response times are usually less than 5 minutes. For detailed requests such as verification procedures or complaints, email is suitable, with an average response time of up to 24 hours. The team speaks English and Dutch.
Do you want to close your account temporarily or permanently? Then visit our page on closing your account for more information. You can also consult our privacy policy for information on how we handle your data. Players who want to know more about playing at an international casino can visit our non-GamStop page. Explore our live casino, view the sports betting or take advantage of the loyalty programme for more gaming options and exclusive rewards.