ReveryPlay Close Account

How do you set a break?

Setting a temporary break is as follows. Log in to your account and go to the settings. Choose the option for a temporary break and select the desired duration. Confirm your choice and your account will be paused immediately. You will receive a confirmation by email. Please note that a break cannot be lifted prematurely. If you set a month's break, you can only log in again after a month.

Permanently close account

If you want to close your account permanently, please contact customer service via live chat or email. State that you wish to close your account permanently. Make sure you have any remaining balance paid out first. After closure, your personal data will be kept in accordance with the legal retention period.

What happens to your balance?

Before your account is closed, you have the opportunity to have your remaining balance paid out. Submit a withdrawal request for the full amount. Please note that the payout may be processed via the method you used to deposit. If you have active bonuses with wagering requirements that have not yet been completed, these will expire when your account is closed.

What happens to your data?

After closing your account, your personal data will be kept for the duration of the legal retention period. For gambling operators, a retention period of at least five years after closing the account applies. Transaction data is kept for at least seven years in connection with tax obligations. After the retention period has expired, your data will be permanently deleted. Read more in our privacy policy.

Reopening account

A permanently closed account can, in principle, not be reopened. If you want to play at ReveryPlay again in the future, you can contact customer service to discuss the possibilities. In some cases, a new account can be created, provided you meet all verification requirements. Note: if you closed your account due to gambling problems, we strongly recommend seeking professional help before playing again.

Alternatives to closing your account

Closing your account is a definitive step. Consider these alternatives first:

• Set deposit limits to limit your spending
• Use a temporary break to take some distance
• Turn off marketing communication if you want to be less tempted
• Contact customer service to discuss your options

More information about these tools can be found on our responsible gambling page.

Self-exclusion

If you experience problems with gambling, you can also choose self-exclusion. This is a stronger measure than a temporary break and is intended to protect you from problematic gambling behaviour. With self-exclusion, your account is blocked for a longer period and you will no longer receive marketing communication. Self-exclusion can be requested from customer service.

Consequences for bonuses and VIP status

When you close your account, all active bonuses and promotions that have not yet been fully wagered will expire. Any remaining bonus money that does not yet meet the wagering requirements will be removed from your account. Your VIP status and collected points are frozen during a temporary break and expire upon permanent closure. If you create a new account later (if allowed), you will start again at the basic level of the loyalty programme.

It is therefore wise to first complete your bonuses or let them expire before closing your account. Contact customer service for advice on the best approach in your situation.

Frequently Asked Questions

Can I close my account via email?

Yes, you can submit a request for account closure via email. State your username and registered email address in the request. Customer service will verify your identity before the account is closed.

How long does it take to close my account?

Closing your account is usually processed within 24 hours after confirmation of your identity. If there is still a pending withdrawal, it will wait until it has been processed.

Can I extend a temporary break?

During an active break, you cannot make any changes. If you want a longer break after the break ends, you can set a new break as soon as your account is active again.

Frequently asked questions about data retention

Is my data deleted immediately after account closure?

No, after closing your account, your personal data is kept for the duration of the legal retention period. For gambling operators, a minimum retention period of five years applies. Transaction data is kept for at least seven years in connection with tax obligations. After these periods have expired, your data will be permanently and irretrievably deleted from our systems.

Can I request a copy of my data before I close my account?

Yes, under the General Data Protection Regulation (GDPR), you have the right to data portability. This means that you can request a copy of all personal data we process about you, in a structured and machine-readable format. Submit this request to customer service before closing your account. We process your request within 30 days.

Contact with help organisations

If you are considering closing your account due to gambling problems, we strongly recommend that you contact a professional help organisation. You do not have to go through this alone. The following organisations offer free and confidential support:

• GamCare: provides free and confidential help for gamblers and their loved ones
• BeGambleAware: advice, information and referral for gambling problems
• National Gambling Helpline: professional treatment and guidance for gambling addiction
• GamStop: information about responsible gambling and self-exclusion across the UK

Also visit our responsible gambling page for more tools and information.

Steps after account closure

After your account is closed, there are a number of things to keep in mind. First, you will receive a confirmation email once the closure has been processed. Keep this email as a reference. Second, any pending withdrawals will be completed and paid out via your last used payment method.

If you still receive marketing communication from ReveryPlay after closing your account, you can unsubscribe via the unsubscribe link in the email or by contacting customer service. After closure, your email address will be removed from our marketing lists within 30 days.

Also read our cookie policy for information on which cookies are removed after closing your account. Players looking for another platform can visit our non-GamStop page for more information. Also check out our promotions for current offers if you decide to return.

For questions about closing your account, you can also consult our get help page. Our customer service team is ready for you via live chat and email. Also read our information on responsible gambling for more tools.